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Frequently Asked Questions (FAQ)

 

The following information summarizes common questions and explanations encountered when shopping on the Verdeluzian online store (hereinafter referred to as “we”). It is intended to help you complete your selection and order more smoothly.

1. Products and Usage

  • What types of outdoor furniture do you offer?

We mainly offer outdoor sofas, outdoor storage products, outdoor shade items, outdoor tables, and garden greenhouses. These products are suitable for courtyards, patios, and everyday outdoor spaces.

  • Are the product images consistent with the actual items?

The images and descriptions displayed on the product pages are based on the actual products.Due to differences in display devices and lighting conditions, slight color variations may occur. The actual product received shall prevail.

  • Is outdoor furniture suitable for long-term outdoor use?

Outdoor furniture is designed for daily outdoor use. However, to extend its lifespan, we recommend covering or storing it when not in use or during unfavorable weather conditions.

2. Ordering and Payment

  • How do I place an order?

Select your desired products, add them to the cart, proceed to checkout, fill in the shipping information, and complete payment. Once confirmed, the order will enter the processing stage.

  • What payment methods are supported?

We support multiple commonly used credit cards for online payments. The available payment methods will be displayed on the checkout page.

  • Can I modify my order after payment is completed?

If the order has not yet entered the shipping process, please contact us as soon as possible for assistance.Once the order has entered the shipping stage, modifications may no longer be possible.

3. Delivery

  • What is the delivery coverage?

We currently provide delivery services across Australia only. Delivery to other countries or regions is not supported at this time.

  • How long does it take to ship an order?

Orders are usually processed and dispatched within 1–3 business days.

  • How long does delivery take?

After dispatch, the estimated delivery time is 6–12 business days. Actual delivery time may vary depending on the delivery address and logistics arrangements.

4. Order Cancellation

  • Can I cancel my order after placing it?

If a cancellation request is submitted within 48 hours of placing the order and the order has not entered the shipping process, we will prioritize handling the request.

  • Can I still cancel after 48 hours?

If the order has already entered the shipping process, it cannot be cancelled directly.In this case, we recommend receiving the item and submitting a return request according to the return process.

5. Returns and Refunds

  • Can I apply for a return or exchange?

You may apply for a return or exchange within 40 days from the date the item is received, provided the applicable conditions are met.

  • What situations are eligible for returns or exchanges?

Eligible situations include appearance issues, quality defects, significant color differences, incorrect items, or returns without a stated reason, provided the product remains in resalable condition.

  • How long does it take to receive a refund?

Once the refund is approved, it will typically be returned to the original payment method within 1–3 business days.

6. Contact Information

Address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States
Telephone: +1 (850) 419-2831
Email address: support@verdeluzian.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)