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Terms of Service

 

This Service Policy explains the basic rules related to product purchases, order processing, and related services when using the Verdeluzian online store (hereinafter referred to as “we”). By using our website, you confirm that you have read, understood, and agreed to the following terms.

1. Scope of Service

This policy applies to all activities conducted through our website, including product browsing, order placement, payment, delivery, and after-sales services.All services are provided exclusively through our online store, and no offline transactions are involved.

2. Account Use and Website Responsibility

When using our website, you are responsible for ensuring that all information you provide is accurate, complete, and up to date.

We are responsible for maintaining the normal operation of the website and taking reasonable measures to ensure system stability and security. However, we are not responsible for temporary interruptions or access issues caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We display product details, availability, and pricing information on the product pages.Inventory levels are subject to actual availability. In the event of stock shortages or information updates, we will update the website or contact you as appropriate.

Product prices are based on the information displayed at the time your order is placed.

4. Order Confirmation and Payment Processing

Once payment is successfully completed and an order confirmation is issued, the order will enter the processing stage.If there are any issues or further verification is required, we may contact you to complete the order process.

5. Delivery Services

  • Delivery Coverage

We provide delivery services across Australia only. Delivery to countries or regions outside Australia is not supported at this time.

  • Shipping Fees

    • Orders of AUD 100 or above (including AUD 100) qualify for free delivery.

    • Orders below AUD 100 are subject to a flat shipping fee of AUD 10.99.

  • Order Processing Time

Orders are typically processed within 1–3 business days after placement.

  • Shipping Method and Estimated Delivery Time

We use commonly used Australian delivery services (such as Australia Post, StarTrack, Sendle, etc.).After dispatch, the estimated delivery time is 6–12 business days.

  • Order Cut-Off Time

Orders placed before 18:00 (Monday to Friday, Australia/Sydney time 9:00–18:00) will begin processing on the same day.Orders placed after 18:00 or on non-working days will be processed starting from the next business day.

  • More Information

For detailed delivery and shipping information, please refer to: Shipping Policy.

6. Order Cancellation

  • Cancellation Timeframe

If a cancellation request is submitted within 48 hours after placing the order, we will prioritize processing the cancellation and provide a response as soon as possible.

  • Requests After 48 Hours

If a cancellation request is submitted more than 48 hours after the order is placed, the order may have already entered the shipping process. In such cases, we recommend receiving the item first and then submitting a return request in accordance with our return process to obtain a refund.

  • Refund Processing Time

Approved refunds will be returned to the original payment method and are typically processed within 1–3 business days.

  • Further Information

For detailed cancellation conditions and processing timelines, please refer to: Order Cancellation Policy.

7. Returns and Exchanges

  • Application Period

Returns or exchanges may be requested within 40 days from the date the item is received.

  • Eligible Situations

Returns or exchanges are accepted for appearance issues, quality defects, unusual odors, significant color differences, incorrect items, or returns without a stated reason, provided the product remains in resalable condition.

  • Return and Exchange Process

Please contact us and provide your order details, proof of payment, reason for return or exchange, and relevant photos or videos.Once approved, return the item to the designated address. After inspection, a refund or exchange will be arranged.

  • Exchange Processing

Once the returned item passes inspection, the replacement item will be shipped within 1–3 business days.

  • Refund Processing

After approval, refunds will be issued within 1–3 business days and returned to the original payment method.

  • Shipping Cost Responsibility

Shipping costs caused by product issues will be covered by us.For returns without a stated reason, shipping costs are the responsibility of the customer.

  • More Information

For full details, please refer to: Return & Exchange Policy.

8. Refund Information

Once an order cancellation or return request is approved, we will arrange a refund.

  • Refund Method

Refunds will be issued to the original payment card used for the purchase, including Visa or MasterCard.

  • Refund Timeline

Depending on the processing time of the card issuer, refunds are expected to be credited within 1–3 business days.If the refund has not been received after this period, please contact us for assistance.

9. Dispute Resolution and Applicable Principles

We comply with Australian law, including GDPR.If any disputes arise during the use of our services, both parties should first attempt to resolve the matter through communication.

We reserve the right to update this Service Policy and will notify you of any relevant changes before they take effect.

10. Privacy and Data Use

We value your privacy and take reasonable measures to protect personal information.For details on how personal information is collected, used, and stored, please refer to:Privacy Policy

11. Content and Intellectual Property

All text, images, and other content displayed on the website are protected by applicable rights.Unauthorized use, reproduction, or distribution of such content is not permitted.

12. Limitation of Responsibility

We are only responsible for issues directly arising from our services.We are not responsible for indirect impacts or delays caused by factors beyond our control.

13. Policy Updates

We may update this Service Policy as needed to reflect service changes.Any updates will be published on the website and will take effect upon publication.

14. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us through the following channel:

Address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States
Telephone: +1 (850) 419-2831
Email address: support@verdeluzian.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)