Return and Exchange Policy

 

Welcome to Verdeluzian (hereinafter referred to as “we”). To ensure a clear and smooth shopping experience, we have established the following Return & Exchange Policy. Please review the details below before submitting a return or exchange request.

1. Return & Exchange Period

You may apply for a return or exchange within 40 days from the date of delivery confirmation, provided the request meets the conditions outlined in this policy. Requests submitted after this period cannot be accepted.

2. Conditions for Returns & Exchanges

Within the valid return and exchange period, a return or exchange may be requested under any of the following circumstances:

• The product has visible appearance issues;

• The product has quality-related issues affecting normal use;

• The product has unusual odors or significant color differences;

• The delivered product does not match the order information;

• Return or exchange without a stated reason.

Notes:

• For returns or exchanges without a stated reason, the product must remain in resalable condition;

• Issues caused by improper use, installation, or other non-product-related factors are not covered.

3. Return Process

• Please contact us via email or telephone to request a return and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return

  • Relevant photos or videos

• Our customer support team will review your request promptly. If approved, you will be notified using your provided contact details;

• Please return the product to the following designated return address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States

• After sending the product, please wait for us to receive it;

• Once received, we will inspect the product. If the inspection confirms the reported condition, a refund will be arranged.

4. Exchange Process

• Please contact us via email or telephone to request an exchange and provide the following information:

  • Order number

  • Proof of payment

  • Reason for exchange

  • Relevant photos or videos

• Our customer support team will review your request promptly. If approved, you will be notified accordingly;

• Please return the product to the following address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States

• After the returned product is received and inspected, a replacement product will be shipped to your address within 1–3 business days.

5. Refund Process

• Refund Method:
  Refunds will be issued to the original payment method used at checkout, including Visa or MasterCard.

• Processing Time:
  Refunds are expected to be credited within 1–3 business days, depending on the processing time of your card issuer.
  If the refund has not been received after this period, please contact us for assistance.

6. Cost Responsibility

• For returns or exchanges due to appearance issues, quality issues, unusual odors, significant color differences, or incorrect items, the return shipping cost will be covered by us;

• For returns or exchanges without a stated reason, the return shipping cost is the responsibility of the customer.

Return Label:
Each package includes a return label for your convenience when returning a product.

7. Responsibility Statement

• We are responsible only for return or exchange requests that meet the conditions of this policy and have been approved;

• In the event of delays or issues caused by uncontrollable factors during transportation, we will assist in communication and resolution;

• This policy applies exclusively to orders placed through our online store.

8. Contact Us

If you have any questions about this policy or need to request a return or exchange, please contact us through the following channels:

Address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States
Telephone: +1 (850) 419-2831
Email address: support@verdeluzian.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)