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Payment Guide

 

This Credit Card Payment Guide applies to purchases made through the Verdeluzian online store (hereinafter referred to as “we”). It is intended to help you understand the payment process, security measures, and important considerations when paying by credit card.

1. Accepted Credit Cards

We support multiple commonly used credit cards for online payments, including Visa and MasterCard.The specific payment methods available will be displayed on the checkout page.

2. Credit Card Payment Process

After selecting your products and proceeding to checkout, you can complete your payment by following these steps:

  • Choose credit card as your payment method at checkout;

  • Enter the required card details, including card number, expiration date, and security code;

  • Review your order details and confirm the payment amount;

  • Submit the payment. Once successful, you will receive an order confirmation and your order will enter processing.

If the payment is not completed successfully, please check that your card details are correct and try again.

3. Payment Amount and Billing Information

  • The charged amount will be based on the total shown at checkout;

  • After payment confirmation, the charge will appear on your credit card statement;

  • If a refund is required, it will be issued back to the original credit card used for payment.

4. Payment Security

We take reasonable measures to help ensure the security of credit card transactions.Credit card information is used solely for payment processing and is not retained for other purposes.

For your own security, please keep your credit card details confidential and avoid making payments on unsecured networks.

5. Payment Issues or Exceptions

If you encounter any of the following situations during payment:

  • Payment not completed

  • Payment declined

  • Page error or duplicate charge indication

Please verify your card status and contact us for assistance.Until the issue is resolved, we recommend avoiding repeated payment attempts.

6. Refunds for Credit Card Payments

If an order cancellation or return request is approved, refunds will be handled as follows:

  • Refund Method
    Refunds will be returned to the original credit card used for payment, including Visa or MasterCard.

  • Processing Time
    Depending on the card issuer’s processing time, refunds are expected to be credited within 1–3 business days.
    If the refund has not been received after this period, please contact us for support.

7. Payment Responsibility

  • Please ensure that the credit card used is valid and legally held by you;

  • If payment fails due to incorrect card information or card status issues, we will assist where possible but cannot be responsible for the outcome;

  • We will never request full credit card details through non-official communication channels.

8. Updates to This Guide

We may update this Credit Card Payment Guide to reflect changes in payment processes or service adjustments.Any updates will be published on the website and will take effect upon posting.

9. Contact Us

If you have any questions or need assistance with credit card payments, please contact us at:

Address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States
Telephone: +1 (850) 419-2831
Email address: support@verdeluzian.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)