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Shipping Policy

 

These Shipping Terms apply to all orders placed through Verdeluzian (hereinafter referred to as “we”). Please review the information below to understand how orders are processed, shipped, and delivered.

1. Delivery Coverage

We currently provide delivery services across Australia only.Shipping to locations outside Australia is not supported at this time.All orders are fulfilled through local delivery services within Australia.

2. Shipping Fees and Taxes

Shipping costs are calculated automatically at checkout based on the order total:

  • Orders of AUD 100 or above (including AUD 100) qualify for free delivery.

  • Orders below AUD 100 are subject to a flat shipping fee of AUD 10.99.

All product prices and shipping fees displayed include applicable taxes (where applicable).The amount shown at checkout is the final payable amount, and no additional taxes will be charged during delivery.

3. Order Cut-Off Time and Processing Schedule

Our operating hours follow Australia/Sydney time (AEST/AEDT), from 9:00 to 18:00.

  • Orders placed before 18:00 are processed starting the same day;

  • Orders placed after 18:00 are processed from the next business day;

  • Orders placed on non-working days will be processed from the next available business day.

4. Order Processing Time

Once an order is confirmed, processing typically takes 1–3 business days.This period includes order verification, preparation, and dispatch arrangements, but does not include transit time.

5. Estimated Delivery Time

After dispatch, the estimated delivery time is 6–12 business days.Actual delivery times may vary depending on location, weather conditions, or logistics arrangements.

6. Shipping Services Used

Depending on the order and destination, delivery may be handled by one of the following commonly used Australian carriers:

  • Australia Post

  • StarTrack

  • Sendle

  • Toll Group

  • CouriersPlease

The specific carrier used will be confirmed in the shipping notification for your order.

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your order number

  • Payment details

  • Shipping service information

You may track your order on the “Order Tracking” page of our website by entering your email address or phone number along with the corresponding order number.

8. Delivery Responsibility and Notices

Product Condition
Please inspect the package upon delivery. If visible damage or irregularities are found, contact us promptly with relevant details or photos.

Changes and Cancellations
If an order has not yet been dispatched, we may assist with changes or cancellations upon request. Once shipping has commenced, modifications may not be possible.

Delivery Address Accuracy
Please ensure that your delivery address is complete and accurate at checkout. If delivery issues arise due to incorrect or incomplete address details, we will assist where possible but cannot assume responsibility for resulting delays or losses.

9. Delivery Acceptance

  • We recommend checking the package condition at the time of delivery;

  • Any visible issues should be noted and reported as soon as possible;

  • Acceptance of the package confirms that delivery has been completed as per the order status.

10. Contact Us

If you have any questions regarding shipping or need assistance with your order, please contact us through the following channel:

Address: 9734 TAPESTRY PARK CIR 237, JACKSONVILLE, FL 32246-9935, United States
Telephone: +1 (850) 419-2831
Email address: support@verdeluzian.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)